Features
Managed Services
Reliable, Scalable, and Expert Support for Your Business Applications
At Srifinity Tech, we don’t just build CRM systems, apps, and automations—we keep them running at peak performance.
Our Managed Services offering gives you peace of mind with proactive support, performance monitoring, incident resolution, user training, and system optimization for:
- Microsoft Dynamics 365 CRM
- Power Platform (Power Apps, Power Automate, Power BI)
- Custom Integrations (Xero, SharePoint, Outlook, etc.)
- Microsoft 365 & Azure Admin
- IT Helpdesk & User Support
Whether you’re a growing business in Nepal or an international enterprise looking for an offshore support partner — we’ve got you covered.
What’s Included in Our Managed Services Package
🛠 CRM Support & Maintenance
Keep your Microsoft Dynamics 365 CRM running at full speed with our ongoing support and maintenance services. From resolving system issues to managing user roles, workflows, and configurations—we ensure your CRM supports your business, not slows it down.
🔧 Plugin & workflow updates
👥 Role-based access
📊 Real-time performance monitoring
⚙️ Power Platform Support
From app errors to flow failures, we proactively manage and optimize your Power Platform setup. Whether it’s a Canvas app issue or a broken Power Automate flow, our experts handle it before it impacts your team.
⚡ Flow monitoring
📱 App bug fixes
🧩 Feature enhancements
🔗 Integration Monitoring
Avoid costly sync errors or system downtime with our continuous monitoring of third-party integrations. We ensure your CRM, Xero, SharePoint, Outlook, and APIs are connected and communicating—securely and reliably.
🔄 Sync error resolution
🔐 API monitoring
📥 Data validation & reconciliation
📞 IT Helpdesk & Support
Give your users the confidence to focus on work—while we handle their tech issues. Our managed IT helpdesk provides quick, reliable responses to login problems, access issues, and Microsoft 365-related questions.
💻 Remote troubleshooting
📧 Email & Teams support
📅 SLA-based ticketing
⚙️Manual Data Entry
Struggling with repetitive, time-consuming tasks? Our Manual Data Entry Services help you clean, organize, and manage business-critical data — accurately and efficiently. From CRM records to Excel sheets and third-party tools, we ensure precision, consistency, and confidentiality in every entry.
💼 Ideal for: Migration projects, backlog cleanup, or outsourced admin tasks
✅ CRM data population
✅ Excel cleanup
✅ Xero & SharePoint data sync
📞 24/7 Support
Business doesn’t sleep — and neither do we. Our 24/7 support services ensure your systems stay online and users get help exactly when they need it. With teams working across multiple time zones, we provide round-the-clock assistance for CRM, Power Platform, integrations, and IT operations.
🕘 Real-time ticket resolution
📞 Instant support on Teams/Email
📊 Monthly SLA reports
💰 Managed Services Pricing Plans
Here’s a Managed Support Services pricing structure for your business applications. This is flexible, scalable, and tailored for different business needs — from startups to enterprise clients.
📝 All plans include weekly reporting, ticket-based support, and a dedicated account coordinator.
| Plan | Best For | Monthly Hours | Features | Starting Price |
|---|
| Essential | Small teams needing light support | 10 hrs/month | Data entry, user queries, email support | $250 USD |
| Business | Growing companies with regular support needs | 25 hrs/month | + Integration support, ticketing, SLAs | $600 USD |
| Premium (Offshore Team) | International clients needing dedicated resource | 80+ hrs/month | Full-time agent, timezone match, daily standups, escalation process | $1,800 USD |
| Custom SLA | Custom IT environments | As per need | 24/7 monitoring, backups, analytics, support portal | Contact Us |
Nepal-based businesses receive special local pricing on consultation
🔍 In-House IT vs. Managed Services — What’s Best for You?
| Feature | In-House Team | Srifinity Managed Services |
|---|---|---|
| 💰 Cost | High (salary, benefits, tools) | Flexible pricing, no overhead |
| 🧑💼 Availability | 9–5 only (typically) | 24/7 or timezone-aligned |
| 🔧 Expertise | Limited to your hires | Trained specialists across roles |
| ⏱ Scalability | Requires new hiring | Instantly scale up/down |
| ⚙️ Monitoring | May lack proactive tools | Ongoing issue detection & resolution |
| 📊 Reporting | Manual or ad-hoc | Weekly/Monthly insights included |
| 📞 Support Channels | Depends on setup | Email, phone, chat, ticketing |
| 🌍 Offshore Capability | Needs setup & infra | Already built and managed by us |
💡 Result: Srifinity Managed Services give you enterprise-grade support at startup-level pricing, with zero operational overhead.
📞 Ready to Get Started?
Let’s create a custom managed service plan that fits your needs and budget — whether you’re based in Nepal or managing operations from across the globe.
🌍 Why Choose Srifinity for Managed Services
- Microsoft Certified Professionals
- Available across time zones (Nepal, Australia, UK, US – 24/7 Support)
- Affordable offshore delivery with clear SLAs
- Proactive, not reactive — we fix issues before they impact you
- Transparent communication using Microsoft Teams, Jira, or your preferred tools
💡 Need a dedicated team for continuous delivery? We also offer full-time offshore resource models under our managed service umbrella.
🤝 Flexible Engagement Options
| Plan | Ideal For | Key Features |
|---|---|---|
| Essential Support | Small teams in Nepal | Issue resolution, CRM admin, 5-hour/month support |
| Business Support | Growing companies | Full Dynamics & Power Platform monitoring, SLA-based |
| Premium (Offshore) | International teams | 24×7 support window, dedicated resource availability, monthly reviews |
📩 Custom packages available based on your needs.
📈 Who We Serve
- Financial Institutions
- Education & Non-Profits
- Real Estate & Property Groups
- Technology & SaaS Startups
- Professional Services Firms
- And More Vertical Industries….
📞 Let’s Keep Your Systems Running Smoothly
Technology should support your business—not slow it down. Let Srifinity Tech be your trusted managed service partner for all things CRM, Power Platform, and beyond.